Friday, September 3, 2010

FOREWORD

The QVMAG is properly governed by the LCC whose role is to direct, set standards and police the operations of the institution. Over recent years, the LCC governance role has been diminished. In part this is due to recommendations by the QVMAG’s Director on March 13 2007 when:
1. Council agreed not to proceed with governance reform;

2. Council also agreed to do so despite determining to enact such reforms “immediately” approximately 12 moths earlier; and

3. The recommendation in March 2007 was to review the governance issue in 12 months and there is no evidence available that this has been done.

Recent reports have emerged that the operation of the museum may not have been to Council 's standards or world’s best practice in museum management and governance. Furthermore, action may be required to bring operations in line with the Local Government Act, Council requirements and standards of public accountability.

SUMMARY
Given the above, this submission calls for;
1. Council to set up a special subcommittee with a brief to present it with a report, with recommendations, relative to the establishment of an independent standalone Board of Governance for the QVMAG;

2. Council to immediately appoint a properly constituted, resourced and delegated Honorary Interim Board of Governance (IBoG), to assure that all appropriate governance requirements are met in respect to the QVMAG;

3. Council to set June 30 2011 as the sunset date for the IBoG at which time a properly constituted Board of Governors/Trustees will take over the governance role of the QVMAG:

4. That Council appointment of a suitably qualified and experienced Commissioner to advise and work with the delegated IBoG:
As an ex officio member of the board and report to Council on its operation;
The oversighting an audit of museum operations and assets;
The development of strategic and marketing plans, including the facilitation of community based purpose/mission statements;
The development of appropriate codes of practice for the museum and its operations;
The development of a constitution for a properly constituted Board of Governors/Trustees for the QVMAG; and
That these things be developed and implemented as soon as possible.

5. That Council charge the IBoG with the task of reviewing the QVMAG’s funding options, opportunities and sources;

6. That the Community of Ownership and Interest (COI) be included in museum planning and strategy development for the QVMAG

BACKGROUND



Against the background of recent events at the QVMAG it is now clear that LCC’s governance of the institution has failed in many ways – some that are painfully obvious. This needs to be acknowledged as does the fact that the time for inaction has past.

It is no longer tenable to continue to postpone action on the issue of the QVMAG’s governance as that would signal that Council is intent upon repeating its past failures and prolonging past weaknesses. A great deal of damage has been done to the institution’s status in the museum community – national and international – as well as the wellbeing of the staff and their ability to deliver the quality and quantity of work they are capable of.

Beyond providing for the QVMAG in its annual budget LCC has played a miniscule role in policy determination and development for the institution. The fundamental role of an institution’s governing body is to determine the institution’s purpose/mission and consequently the policies that guide its operation. In respect to the QVMAG Council has fallen short of the mark in regard to this and there have been negative consequences.

‘World’s best practice’ is something that the QVMAG should be able to claim to be an adherent of and to be working towards – in several areas of its operation in the past it has. Sadly that is a claim that the QVMAG cannot make for its governance at the moment and neither can it make that claim for a large part of its operation as a consequence of that.

Strategic planning for a museum is as important as it is for any other organisation, business or enterprise of any kind. Many fail due to the lack of strategic planning. Arguably, the QVMAG’s failures and weaknesses can be attributed to a lack of strategic planning and the flow on consequences.

Accountability is a basic issue that a museum must address – and with some urgency now in the QVMAG’s case. The QVMAG has not been functionally unaccountable to its Community of Ownership and Interest (COI) for quite some time. The consequences of this are unmeasured and immeasurable. LCC as governors, despite a great many important achievements, has by and large failed the QVMAG’s COI and this situation cannot go unaddressed if the QVMAG is to deliver the social and cultural dividends it has potential to do.

POLICY MAKING: QVMAG

LCC, the Aldermen, have on the whole had a hands-off attitude towards policy making in regard to the QVMAG for well over a decade. To remind Aldermen what is involved here and what falls in the court of governance in regard to museum policy making its governance need to consider and be directly engaged with the following:

Accession Policy: This falls within the realm of governance as it has budget implications – capital and recurrent – and programming consequences. Ideally, Accession Policy is typically developed in collaboration between governance and management but fundamentally it is the function of a museum’s governance to set the parameters of the museum’s policies and accommodate them within its strategic planning and marketing processes;

Deaccession Policy: This falls within the realm of governance as it has security and budget implications plus programming consequences. Like with Accession Policy, Deaccession Policy is developed in collaboration between governance and management but fundamentally it is the function of a museum’s governance to set the parameters of the policy and accommodate it within its strategic planning and marketing processes;

Specific Issue Policies: Specific issues need policy determinations to be made to not only assert their necessity but also to contextualise and underpin executive decision making – Access and Equity, Ethics, Aboriginal Cultural Material, Collection Management, Repatriation, Collections Conservation, Equal Employment Opportunity, Smoking in the workplace, Occupational health and safety policy, Publication, Photography in the museum, Human remains, etc.

Best Practice Issues: Albeit that there is often the need operate in the absence of a ready to hand in-house policy there is now easy access to the ‘best practice’ model policies used by like institutions – nationally and internationally. Given this, the QVMAG’s governance needs to identify default policy reference points to guide management in the institution’s operation. Ad hoc decision making in regard to ‘policy’ needs to be replaced by informed and strategic policy determination and decision-making.

In March 2007 LCC stood back from its governance role at the urging of the Director and presumably on the urging of the General Manager as well. It was intended that this be reviewed “within 12 months” but that never happened it seems. Consequently, since 2007 LCC has stood further back from its governance role to the extent that by default governance has been handed to management.
CLICK ON THE IMAGE TO ENLARGE
The situation where the function of governance and management are virtually amalgamated can no longer persist and especially so given the current situation the QVMAG finds itself in. Much of that can be accounted for as failures and weaknesses of governance and this too cannot be allowed to persist.

MEMBERSHIP: IBoG

It is proposed that the Interim Board of Governors:
1. Have an honorary membership of five plus up to three ex officio members:
  • All of whom to be appointed to the Board;
  • Appointed by a special purpose subcommittee of Council made up of three Aldermen with the Mayor or his nominee as an ex officio member;
  • Formally nominated by an Alderman: or
  • Co-nominated by two members of the QVMAG’s Community of Ownership and Interest (COI) – Tasmanian taxpayers, Launceston ratepayers, Friends of the QVMAG, members of special interest groups, clubs, societies etc;
2. Have a limited tenure that will expire on June 30 2011 by which time a permanent QVMAG BoG/T (Trustees) will be recruited, constituted and appointed;

3. Chaired by one of its number and elected by the members;

4. Will meet and report to LCC a minimum 4 times including the meeting to oversee the preparation of the draft 2010/2011 QVMAG Annual Report that includes a report on quality assurance benchmarks assessed in the Board’s period of tenure;

5. Be provided with a resource package by LCC that includes a part-time Personal Assistant to the Chairperson and members;

6. The Mayor or his nominee will be an ex officio member of the QVMAG: IBoG/T;

7. A special purpose QVMAG Commissioner will be an ex officio member of the QVMAG: IBoG/T – SEE APPENDIX 1;

8. The General Manager or his nominee will be an ex officio member of the QVMAG: IBoG/T without voting rights.


ADVISORS: It is proposed that the Board recruit a ‘College of Advisors’ drawn from the QVMAG’s COI, the QVMAG Friends and like standalone organisations with no fewer than three of whom being drawn from the Tasmanian Aboriginal Community. Further, it is proposed that the College:
1. Membership be formally acknowledged and limited to 100;
2. Be honorary and requested to meet at least once every calendar year to transact any business they see fit;
3. Nominate replacement members to the Board of Governors/Trustees

TASKS: QVMAG:IBoG

It is proposed that the QVMAG:IBoG be assigned the following tasks:
1. The preparation of a DRAFT constitution for the QVMAG Board of Governors/Trustees
2. The preparation of a DRAFT five year Strategic and Marketing Plan for the QVMAG in consultation with LCC/QVMAG management and the museum’s COI;
3. Consistent with that, the oversighting of the preparation of appropriate short term business-cum-enterprise plans for the operation and its programs;
4. Consistent with that, the oversighting of the auditing of the QVMAG operation, management structure and policy sets and the identification of appropriate model operational policies that fit the QVMAG’s purposes;
5. Consistent with that, the oversighting of the preparation of ongoing quality assurance benchmarks for the institution in consultation with the LCC General Manager and QVMAG staff;
6. Initiate a consultation process that actively engages with the QVMAG’s COI and that feeds into the above tasks;
7. By April 1 2011, the development of recommendations for an appropriate ongoing governance model with a view to putting in place a stand alone arms length Board of Governors/Trustees for the QVMAG;
8. The recruitment of a Director, or a Directorate, for the QVMAG with the capabilities and capacities to deliver on the QVMAG’s quality assurance regimes; plus the implementation of
9. Change management within the institution to ensure a smooth transition to the reformed governance and management paradigm; and
10. The preparation of a Funding Report that reviews the institution’s funding options, opportunities and mechanisms – Local, State, Federal Govt. plus other.


Foreword
Background
Policy Making QVMAG
Proposed Membership: Interim Board of Governors
Proposed Tasks: Interim Board of Governors
APPENDIX #1: Notes on Special Purpose Commissioner
APPENDIX #2: Notes on Community of Ownership & Interest
LINK: Submission to Tas State Govt. CLICK HERE
LINK: Open Letter QVMAG Governance CLICK HERE

APPENDIX #1: SPECIAL PURPOSE QVMAG COMMISSIONER

Serendipitously, Auckland Museum is reported in the NZ Herald, by Brian Rudman on Friday Aug 20, 2010, as undergoing an upheaval that seems to contain all the elements evident in the QVMAG’s current crisis. Rudman reports that in New Zealand there has been a call to appoint a Commissioner to bring the Auckland Museum under the control of an appropriate governance and management process.

Given the circumstances now prevailing in Launceston it is proposed that the appointment of an independent Commissioner, or group of Commissioners, to break the impasse at LCC in respect to the QVMAG’s governance and management has many attractions. Not the least being the recognition of the fact that such an institution needs sound and accountable governance and management regimes.
It is proposed that the Commissioner’s brief will be the oversighting of:
1. The short term ongoing operation of the QVMAG until a new Director is appointed;
2. The preparation of a five year Strategic and Marketing Plan for the QVMAG;
3. Consistent with that, the preparation of appropriate short term business cum enterprise plans for the operation of the QVMAG and the delivery of its programs;
4. Consistent with that, the auditing of the QVMAG operation, management structure and policy sets;
5. Consistent with that, the preparation of ongoing quality assurance benchmarks for the institution;
6. A consultation process that actively engages with the QVMAG’s Community of Ownership and Interest and that feeds into the above tasks;
7. The development of terms of reference for an appropriate governance model with a view to putting it in place as a stand alone arms length Board of Governors/Trustees for the QVMAG by July 1 2011;
8. The recruitment of a Director, or a Directorate, for the QVMAG with the capabilities and capacities to deliver on the QVMAG’s quality assurance regimes; and the implementation of the institutions program – exhibition, research, community outreach etc.
9. Change management within the institution to ensure a smooth transition to the reformed governance and management paradigm.
11. A review of the institutions funding mechanisms – Local, State, Federal Govt. plus other

The course that LCC is currently on seems to be based upon a flawed and previously failed concept that further entrenches the QVMAG in a paradigm that ultimately leads to a lack of functional accountability. Too much is at risk to allow that to persist.

Alarmingly, the QVMAG’s Community of Ownership and Interest has by and large been left out of the accountability loop. Given that:
1. There is $230 plus million of Tasmanians' cultural property, plus others’ intellectual property, invested in the QVMAG’s collections;
2. The QVMAG’s annual recurrent budget is in the order of $5 million;
3. Launceston’s ratepayers collectively contribute well over $3 million to the QVMAG’s annual recurrent budget;
4. Tasmania’s taxpayers contribute a million dollars plus to the annual recurrent budget;
5. For the calendar year 2010 $10 million taxpayer and ratepayer funding is being expended on infrastructure for the QVMAG; and
6. There has been a need to dismiss the Director – there are inherent costs involved in this not to mention the lost opportunities flowing from the action.

Given all this there is a strong case to be put that there is a need to intervene to protect Tasmanians’ investment in both the institution and its collections.

It is asserted that the appointment of a Commissioner/s as set out above seems to be the only way forward that shows any promise of an equitable outcome for the QVMAG’s current staff, ratepayers, taxpayers and the institution’s Community of Ownership and Interest. Furthermore, it is asserted that the State Government has cause to review the level of recurrent funding for the QVMAG and call upon LCC to be truly accountable for the sound operation of the QVMAG.

APPENDIX #2: The Museum’s Community of Ownership and Interest (COI)

The museum‘s Community of Ownership and Interest (COI) should be understood to include:
  • visitors to the museum’s campus;
  • visitors to its website;
  • participants in offsite programs and projects;
  • the people who made, used, owned, collected or who have gifted items held in the collections;
  • staff members and volunteers;
  • researchers and lecturers;
  • teachers and students;
  • government agencies;
  • cultural institutions;
  • service providers;
  • project partners,
  • sponsors and others with an interest in the museum and its collections – intellectual and other.
Indeed, individuals within the museum’s COI will almost certainly have multiple, and sometimes competing, layers of ownership and interest in the museum.

Furthermore, members of the COI should be understood as having both rightes and obligations commensurate with their claimed ownership, their expressed interest and their relationship to the museum enterprise and its collections. Also, it is counterproductive to attempt to rank one ownership as being more important than another as 'importance' will always depend on the issue at hand.

A member of the COI may also be referred to as a “stakeholder” but stakeholdership in its current usage has generally come to mean a person, group, business or organisation that has some kind vested or pecuniary interest in say a project or a place.

Typically, stakeholders self identify, self assess their importance/ranking and assert their rights . However, they are rarely called upon to meet an obligation. A COI member is less likely to self identify but nonetheless will have they will have obligations they are expected to meet and rights to enjoy – there are likely to be stakeholders included in the COI mix.

Typically, 'stakeholders' assert their rights when there is a contentious decision to be made. However, 'stakeholders' are rarely called upon to meet or acknowledge an obligation. Conversely, members of a COI will often have innate understandings of their obligations and the rights they expect to enjoy – indeed, they typically assume that they have these ‘rights’ even when they not articulated.

Stakeholder groups and Communities of Ownership and Interest are concepts with kindred sensibilities. Nonetheless, they engage with different community networks with different expectations and relationships – even if sometimes many of the same people are involved.

ACCOUNTABILITY